Gorilla Jack Clothing

How To Order

 

How Do I Use The Online Shopping System?

STEP ONE - Find Your Product

You can find the product that you are looking for in 3 different ways:
  1. Type the name or description of the product into the search box located in the top left corner of the web page.
  2. Browse by Popular Categories which is a drop down selection in the middle-top portion of the web page.
  3. Browse by Popular Brands which is a drop down selection directly to the right of the popular Categories drop down.
Once you find the product, click the ADD TO CART button. This does not obligate you to purchase the product but simply drops the item into your virtual shopping cart. Just like in a real shopping cart you can always add or remove items before checking out.
 
If you are ready to checkout, go to STEP TWO below.
 

Changing Quantity:

To change the quantity that you are ordering, type the number that you want in the QTY (quantity) column next to the items that you want to update. Then click the UPDATE or UPDATE QUANTITIES button to get the new price total.
 

Removing Products:

To remove products from your shopping cart, click the DELETE or the RED X button next to the item.
 

Clearing Your Basket:

To start over with an empty shopping cart, simply click the CLEAR YOUR CART button.
 
Once you have clicked ADD TO CART next to all the products that you want, it is time to send the order to us for quick processing. Make sure that all the products in your cart are exactly what you want. We ship very quickly so sometimes it is tough to make changes to your order after it has been placed. Click on the CHECKOUT button to continue with the order process.
 

STEP TWO - Enter Your Name And Address

 

Login:

On the next page, you can either log-in if you have an account, or you can click on NEW CUSTOMER to create a new account.
 
For people who are ordering outside of Canada, please click on the INT'L CHECKOUT button to create your new customer account.
 

Enter Your Billing And Shipping Address:

Enter your billing and shipping addresses in the appropriate places. Here are some tips:
 

Company:

If you are shipping to a company, enter the name here. If not, leave this blank.

Address (line 1):

Enter your street address.

Address (line 2):

If you need a second line for your street address, enter it here. Otherwise, leave it blank.

Phone Number:

This is required. We will only use this if there is a problem with your order that cannot be handled over e-mail. This is a very rare situation.

Email:

Enter your full e-mail address. This is required so we can send you a receipt, a shipping confirmaton and let you know if there are any problems. We PROMISE to NEVER give your e-mail address to anybody no matter what.
 
We encourage you to sign up for our Jack'd Up Email Newsletter where you will receive monthly notices regarding sales, coupons, discounts, training advice and new product announcements.
 
Now click the NEXT button to go to the next page.
 

Separate Shipping and Billing Address?

If your shipping address differs from the address where your credit card statements are sent, you must enter your separate billing address in the billing address area of the form. Not giving us your correct billing address may cause your order to be declined or delayed.
 
Now click the NEXT button to go to the next page.
 

STEP THREE - Choose Your Shipping Method & Order Options

Choose Delivery Method:

At the top of the page you will find a list of choices for shipping. The Canada Post ExpressPost shipping option is for Canadian shipping destinations. If you are ordering from within the United States please select the USA shipping option.
 

PLEASE NOTE:

Residents of Winnipeg, Manitoba who wish to pick up their order from our warehouse at 1665 Main St. should select the Pick-up shipping option.
 

Special Instructions:

If you need to give us additional information for filling your order, you may type a few sentences here. Our shipping team will see these comments before filling your order.
 

Promo Codes:

If you are redeeming a coupon please enter your coupon code in to the promo code field. Once you click on the NEXT button your coupon will be applied to your order.
 

Gift Certificates:

If you are redeeming a gift certificate please enter your Gift Certificate PIN.
 
Now click the NEXT button to go to the next page.
 

Step Four - Review & Payment

Review Your Order:

Please take this opportunity to review your order to make sure that both your billing and shipping addresses are correct. Please ensure that you have ordered the correct product, in the correct size and flavour. Finally check to see if your coupon and/or promo code discounts have been properly applied to your order.
 

Select Your Payment Method:

This step is where you will enter your payment info. You can pay by credit card (Visa, MasterCard, or American Express). Info about how to use each of these payment methods is in the PAYMENT METHODS section of the main Customer Service page.
 
Verify your address and payment info one last time to be sure it is 100% correct. Click on PLACE YOUR ORDER. Congratulations! You are done. On the next screen you will get your order number and a copy of your receipt. You will also receive a receipt by e-mail. You will then be notified by e-mail when your order ships or if there are any problems with your order.
 
Now just sit back and be amazed by our awesome service!
 

Can I Order By Phone?

Although it will be much easier and quicker for you to order using our online ordering system 24 hours a day, you can also call your order in! To order by phone, simply

call 1-866-585-JACK/1-866-585-5225 toll free

. Here are our normal telephone hours:
 
Monday - Friday: 9:00 a.m. to 5:00 p.m. CST
 
If you call outside of these hours please feel free to leave a message and we will gladly return your call.