Order Changes Or
Cancellations
How Do
I Change The Products That I Ordered?
If you ordered the wrong product or if you would like to delete
or add a product, the best idea is to call our customer service
toll-free number right away!
Call us at
1-866-585-JACK/1-866-585-5225 toll free. If you cannot
call or if our call centre is closed, send an e-mail to
info@gorillajack.com with the
subject "CHANGE ORDER". Please remember to provide us
with your order number in all communications.
NOTE:We ship orders VERY quickly, sometimes only
minutes after you place it. It may be too late to change your
order even if you call or e-mail right after you place your
order. If that happens, you can simply return the product for an
exchange or refund, minus the shipping fee. Check out the
RETURNS POLICY section of
the main
Customer
Service page for information. We will try our hardest to get
your change done! Nothing is more important than our awesome
customers.
How Do
I Cancel My Order?
If Your Order Has Shipped:
We ship orders VERY quickly. If your order has already shipped,
then it is too late to cancel the order. You will simply need to
return the unopened product for a refund or exchange. Of course,
the shipping fee cannot be refunded since we had to pay the
shipping company already. Check out our
RETURNS POLICY section of
the main
Customer
Service page for information.
If Your Order Has NOT Shipped:
If your order has not yet shipped, we can cancel it with no
problem! Simply e-mail us at
info@gorillajack.com with your
order number or
call us toll free at
1-866-585-JACK/1-866-585-5225.
How Do
I Change My Shipping Or Payment Method?
The best idea is to immediately e-mail us with the new shipping
and/or payment method information at
info@gorillajack.com . You can
also
call us toll free at
1-866-585-JACK/1-866-585-5225. Please remember to
provide us with your order number in all communications.
How Do
I Change My Shipping Address?
The best idea is to immediately e-mail us with your new shipping
address information at
info@gorillajack.com . You can
also
call us toll free at
1-866-585-JACK/1-866-585-5225. Please remember to
provide us with your order number in all communications.