Gorilla Jack Clothing

Order Changes Or Cancellations

How Do I Change The Products That I Ordered?

If you ordered the wrong product or if you would like to delete or add a product, the best idea is to call our customer service toll-free number right away! Call us at 1-866-585-JACK/1-866-585-5225 toll free. If you cannot call or if our call centre is closed, send an e-mail to info@gorillajack.com with the subject "CHANGE ORDER". Please remember to provide us with your order number in all communications.
NOTE:We ship orders VERY quickly, sometimes only minutes after you place it. It may be too late to change your order even if you call or e-mail right after you place your order. If that happens, you can simply return the product for an exchange or refund, minus the shipping fee. Check out the RETURNS POLICY section of the main Customer Service page for information. We will try our hardest to get your change done! Nothing is more important than our awesome customers.

How Do I Cancel My Order?

If Your Order Has Shipped:
We ship orders VERY quickly. If your order has already shipped, then it is too late to cancel the order. You will simply need to return the unopened product for a refund or exchange. Of course, the shipping fee cannot be refunded since we had to pay the shipping company already. Check out our RETURNS POLICY section of the main Customer Service page for information.

If Your Order Has NOT Shipped:
If your order has not yet shipped, we can cancel it with no problem! Simply e-mail us at info@gorillajack.com with your order number orcall us toll free at 1-866-585-JACK/1-866-585-5225.


How Do I Change My Shipping Or Payment Method?

The best idea is to immediately e-mail us with the new shipping and/or payment method information at info@gorillajack.com . You can alsocall us toll free at 1-866-585-JACK/1-866-585-5225. Please remember to provide us with your order number in all communications.

How Do I Change My Shipping Address?

The best idea is to immediately e-mail us with your new shipping address information at info@gorillajack.com . You can alsocall us toll free at 1-866-585-JACK/1-866-585-5225. Please remember to provide us with your order number in all communications.