Gorilla Jack Clothing

Order Status

How do I know if my order has shipped?

You can log in to the MY ACCOUNT section of the GorillaJack.com website to get up to the minute information about your order. If your order has shipped you will see the order marked as shipped along with a tracking number.
 

My order shipped but has not arrived. Help!

At least 99% of our customers receive their order within designated shipping delivery times ! If you do not receive your order in that time frame, please email us at info@gorillajack.com or call us toll-free at 1-866-585-JACK / 1-866-585-5225and we will locate your package. Do not panic! We will find out what happened and get your order to you quick. Our number one goal is making sure all our customers are 100% satisfied!
 
Very rarely an order is delayed. However at times an order may have been delayed in the post office or there may have been a problem filling the order. A number of other rare things may have happened that we can check on.
 

I did not receive my full order! What do I do?

Don't worry, we will take care of this for you in record time! First of all, let's be sure that a mistake was really made. Mistakes do happen, but they are very rare. We have integrated a full computerized system to make sure that orders are filled correctly! We can look up your order in our system and see what items were scanned and what employees scanned and boxed them.
 
Please check the packing slip included with your order to make sure that all of the items listed have indeed been shipped. If you find that your packing slip does say that your item should have been included with the order that you received, then you should contact us so we can ship it out to you right away! We feel terrible when this happens and we understand your frustration. We will make sure to immediately ship out your missing item, at no charge to you, of course. Contact us by e-mail at info@gorillajack.com or call us toll free at 1-866-585-JACK / 1-866-585-5225.
 

I received the wrong product! What do I do?

Don't worry, we will take care of this for you in record time! If you received the wrong product, flavor, size or color, simply e-mail us at info@gorillajack.com or call us toll free at 1-866-585-JACK / 1-866-585-5225. Give us your name, order number and the item that was not correct and what item you should have received. We will check into this immediately, arrange for the missing product to be returned to us, and send out the correct product right away! You will receive the correct one before you know it.