Gorilla Jack Clothing
Returns

Please contact our Customer Service Department toll free at1-866-585-JACK (1-866-585-5225)within 24 hours if there is a problem with the order you received. All returns must be made within 30 days of your purchase. Products cannot be returned if the only reason is that you do not like a particular flavour. Please try samples of products from your local store to be sure you enjoy a particular flavour.Unopened products can be returned for a full refund of the purchase price.Products must be sealed, unopened, and in original packaging.Products must be shipped back to GORILLAJACK at the customers' expense. All merchandise must be insured properly by the customer. Refunds will be issued upon receipt of the returned products. Shipping charges cannot be refunded. If items are not insured properly and get lost or damaged when returned, we cannot grant refunds.Promotional Items(free bars, T-shirts, etc.) must be returned if the associated product is returned. Full refunds may not be granted if these items are not returned. You must receive a confirmation number from our return department or your package will be refused. Once you have contacted our returns department your package may be returned to:

Returns Department at: GORILLAJACK.com
336 Keewatin Street
Winnipeg, Manitoba, Canada
R2X 2Z9

Damaged or Incorrect Items

In the event that any of your products arrive damaged, or you receive the wrong item, please E-mail our Customer Service Department at orders@gorillajack.com or call toll free at1-866-585-JACK (1-866-585-5225)within 48 hours.

Backorders

If you order a product which is expected to be out-of-stock for more than two days (48 hours), we will ship items separately at no extra charge to avoid delays AND/OR contact you to see if you wish a substitute size, flavour, etc. We willNEVERsubstitute an alternate flavour, brand, or product without your permission.

Volume Discounts

Orders over$99*before tax receiveFREEexpress shipping.
Orders over$200*before tax receive a10%discount off of the prices listed on our website.
Orders over$500*before tax receive a15%discount off of the prices listed on our website.


Payment Methods

We acceptVisa, andMasterCard

Security

Shopping at GORILLAJACK.com is guaranteed to be safe and secure! We use the most powerful information-blocking software available in the marketplace today. This ensures that all of the information you enter at GORILLAJACK.com is secure and cannot be read in transit. In fact, using your credit card with GORILLAJACK.com can be safer than using it in a restaurant or a gas station. If at anytime you are worried about placing an order with our web site, you may call our toll free phone number to make an order: 1-866-585-JACK (1-866-585-5225)