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Privacy Policy
Your privacy is important to
GorillaJack.com We understand that health is a very personal,
private subject and we want you to feel as comfortable as
possible visiting our website and using its services. This is
just a brief overview, so please read on for more details about
our Privacy Policy. This Policy may change from time to time, so
please check back periodically.
Except as otherwise discussed in this
Privacy Policy, this document only addresses the use and
disclosure of information we collect from you online.
Questions regarding this Policy should be
directed to privacy@gorillajack.com or forwarded to the following address:
Attn:Privacy Compliance
Officer
GORILLAJACK.com
1665 Main St.
Winnipeg, MB CANADA
R2V 1Z1
This Privacy Policy will explain the
following regarding the use of our site:
- What information does
GORILLA JACK collect from you?
- Where do we collect information from you and how
do we use it?
- Who is collecting your Non-Personally
Identifiable Information?
- With whom do we share your information?
- How can you update or correct your Personally
Identifiable Information?
- What are your choices regarding collection, use,
and distribution of your information?
- What security precautions are in place to
protect against the loss, misuse, or alteration of your
information?
- Contacting GORILLA JACK about privacy questions
or concerns
- Privacy Policy Changes
What information does GORILLA JACK
collect from you?
In order to better provide you with numerous products and
services, GORILLA JACK collects two types of information about
its visitors: Personally Identifiable Information and
Non-Personally Identifiable Information. Our primary goal in
collecting information from you is to provide you with a smooth,
efficient, and customized experience while using our site.
Personally Identifiable
Information
This refers to information that lets us know
the specifics of who you are. Personal information is requested
when you order a product or service, fill out our patient forms,
and send us feedback. For example, this information might include
your name, billing address, shipping address, telephone number,
e-mail address, credit card or other payment information, and
product details. With this information, GORILLA JACK can fill
your orders and better provide you with personalized
services.
Non-Personally Identifiable
Information
This refers to information that does not by
itself identify a specific individual. We gather certain
information about you based upon where you shop on our site in
several ways. This information is compiled and analyzed on both a
personal and an aggregated basis. For example, this information
may include the Web site's Uniform Resource Locator
("URL") that you just came from, which URL you next
go to, what browser you are using, and your Internet Protocol
("IP") address. A URL is the global address of
documents and other resources on the World Wide Web. An IP
address is an identifier for a computer or device on a
Transmission Control Protocol/Internet Protocol
("TCP/IP") network, such as the World Wide Web.
Networks like the Web use the TCP/IP protocol to route
information based on the IP address of the destination. In other
words, an IP address is a number that is automatically assigned
to your computer whenever you are surfing the web, allowing web
servers to locate and identify your computer. Computers require
IP addresses in order for users to communicate on the Internet,
browse and shop.
Where do we collect information from
you and how do we use it?
Our primary goal in collecting personal information is to provide
GORILLA JACK's visitors with a superior customized online
experience. We use the customer contact information to fill
orders, contact purchasers to inform them of their order status,
to send promotional information, to enhance the operation of our
site and administer our systems.
Demographic data may also be collected at our site from our
server statistics, to provide us with the zip code and area code
associated with a visitor's server, along with pages viewed on
our site. We review the actions of the GORILLA JACK visitors on
an aggregate basis to determine customers' preferences. GORILLA
JACK also does research on our visitors' demographics, interests,
and pages viewed based on the information provided to us during
ordering, a promotion, from our server log files or surveys. We
will use this data to tailor the visitor's experience at our
site, to improve our marketing and promotional efforts, to
statistically analyze site use, to improve our product offerings,
and to customize our site's content, layout, and services. We
receive reports from third party ad servers and content servers,
that tells us how many ads were presented and clicked upon or
what content was served.
We gather information in the following ways:
Shopping
We collect IP addresses for the purposes of
system administration, to gather broad demographic information,
to enable ads to be served on our site, to report Non-Personally
Identifiable Information to our advertisers, and to monitor the
level of activity on our site. We collect information from
visitors to our site regarding the URLs they came from, domain
types (e.g., .com or .org), their IP addresses, the date and time
of their visit or order, the number of visits and orders, the
number of visits per browsing session, the server type, the
operating system and browser type used to come to the site, the
country, state and telephone area code where their servers are
located, the pages and page titles of our site that visitors
viewed during their visit, whether the visitor's computer is
enabled for Java or cookies, browser language, applications and
plug-ins, and any search terms entered on our site.
Ordering
When you order from us, we collect
personally identifiable information from you. If you order one of
our products or services, we will collect and maintain your name,
e-mail address, billing address, shipping address, telephone
number, product selections, credit card or other payment
information, order number, referring URL, IP address, page you
bought from and a password. We collect this, and other
information, as disclosed in this Policy, in order to fill your
order, to communicate with you about your order and to send you
promotional materials. Before confirming your order, you will
have the opportunity to review the product order form and make
changes and additions to the information it contained and these
changes will be automatically kept for future use.
Newsletters & Promotional
E-mails
We offer free newsletters and promotional
e-mails as a service to our customers. We will send you
newsletters and e-mails periodically listing current specials and
deals.
Contact Information
If you contact GORILLA JACK or our customer
service representatives by telephone, e-mail or letter, we may
keep a record of your correspondence or comments. If you report a
problem with our site, we may collect such information in a file
specific to you. If you contact us through our feedback area or
by calling one of our customer service representatives, we may
ask for your name, e-mail address and order information in order
to send you a reply.
Who is collecting your Non-Personally
Identifiable Information?
Website Analysis Agent: We use an internal service to collect
Non-Personally Identifiable Information on an aggregated basis so
that we can improve the marketing and layout of our site. They
may use cookies to perform their service.
With whom do we share your
information?
Fulfillment
The information collected by GORILLA JACK is used for processing
orders, keeping you informed about your order status, for
statistical purposes, for improving our site and its performance,
and to notify you of products or special offers that may be of
interest to you. We will disclose your Personally Identifiable
Information to third parties to charge your credit card, fill
your order, deliver your order and provide customer service. For
example, we must release your credit card information to the
card-issuing bank to confirm payment; and release your address
and telephone information to the delivery service to deliver
products that you ordered.
Other Parties
We do not sell, trade, or rent your Personally Identifiable
Information to others without your consent. We may provide
Non-Personally Identifiable Information about our customers'
sales, traffic patterns, and related site information to third
parties, but these statistics do not include any Personally
Identifiable Information.
Compliance with Service of Process
or Law Enforcement
Occasionally GORILLA JACK may be asked by law enforcement or
judicial authorities to provide Personally Identifiable
Information to the appropriate governmental authorities. We will
disclose Personally Identifiable Information upon receipt of a
court order, subpoena, or to cooperate with a law enforcement
investigation, without prior notice to you. GORILLA JACK fully
cooperates with law enforcement agencies in identifying those who
use our services for illegal activities. We reserve the right to
report to law enforcement agencies any activities that we in good
faith believe to be unlawful.
How can you update or correct your
Personally Identifiable Information?
We believe you should have the ability to access and edit the
personal information that you have provided to us. During the
online ordering process you can review, change, or delete the
information that you have submitted. You may change any of your
personal information in your account online at any time. We
encourage you to promptly update your information if it changes.
You may ask to have the information on your account deleted or
removed; however, because we keep track of past purchases, you
cannot delete information associated with past purchases. Also,
as a security measure we "back up" the data stored on
our systems, and such prior information cannot be completely
removed from our databases. As a result, you should not expect
that all of your Personally Identifiable Information will be
completely removed from our backed-up databases.
What are your choices regarding
collection, use, and distribution of your information?
Email: We may from time to time send you e-mail or other
communications regarding current promotions, specials and new
additions to the GORILLA JACK site. You may
"opt-out," or unsubscribe from our newsletters by
following the unsubscribe instructions in any e-mail you receive
from us. After doing so, GORILLA JACK users will not receive
future communications or mailings unless they open a new account
or enter a contest.
What security precautions are in
place to protect against the loss, misuse, or alteration of your
information?
In order to most efficiently serve you, credit card transactions
and order fulfillment are handled by established banking,
processing agents and distribution institutions. They receive the
information needed to verify and authorize your credit card or
other payment information and to process and ship your order.
When you access your account information, the information is kept
on a secure server. All of the customer data we collect is
protected against unauthorized access by physical security
means.
Contacting GORILLA JACK about privacy
questions or concerns
If you have any questions about this Privacy Policy, the
practices of this site, or your dealings with this site, please
contact GORILLAJACK.com by sending a letter to:
Attn: Privacy Compliance Officer
GORILLAJACK.com
1665 Main St.
Winnipeg, MB CANADA
R2V 1Z1
You may also contact us by e-mail at privacy@gorillajack.com.
Privacy Policy Changes
This Privacy Policy was last changed on October 30, 2008. If
GORILLAJACK.com makes changes to any terms or conditions of the
Privacy Policy, the changes will be posted in this document so
that you will always know what information we gather, how we
might use that information and to whom we will disclose it. We
may change, modify, add or remove portions of this Policy at any
time, and any changes will become effective immediately upon
being posted unless we tell you otherwise.
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