Gorilla Jack Clothing

Returns / Damages / Exchanges

Can I Return/Exchange A Product That Is Not Opened?

Yes! We understand how your circumstances may change or you may change your mind. As long as you return the item(s) within 90 days, unopened, and still in saleable condition, we can give you a full refund for the product(s) or exchange them for something different. Of course, we can not refund your shipping or return shipping fees.
 
To Return An Item That Is Not Opened
 
To return the item(s), simply send them in a carefully packed box to:
 
Gorillajack.com
ATTN: Returns
1665 Main St.
Winnipeg, MB, Canada
R2V 1Z1
 
Include your name, order number, phone number, the reason you are returning the item, and then let us know if you would like a refund (minus shipping) or an exchange. We will take care of this for you within 24 hours of the time it arrives back to us, and we will e-mail you to let you know that we received it. Of course, we can not be responsible for the amount of time that it takes for the item to be delivered back to us, or if the item is lost or broken during shipment to us.
 
If you ordered the item more than 90 days ago, you can still return the products for a refund if they are in saleable condition, but we will charge a 25% re-stocking fee. We can take care of this for you!
 
If you ordered more than 6 months ago, we can not accept returns.
 
The best idea is to immediately e-mail us at info@gorillajack.com or call us toll free at 1-866-585-JACK/1-866-585-5225.
 

Can I Return/Exchange A Product That I Already Opened?

If you have already opened, used, or partially used a product that you received from us, we can give you an in store credit towards new items in most cases. We cannot refund you for opened products.
 
You can return an opened product as long as you ordered it within the last 45 days. You must return the bottle back to us. We will then give you an in store credit minus the shipping or return shipping fees. We can not accept returns or exchanges on the items that you recieve resulting from this return of an opened bottle.
 
To Return An Item That Is Opened
 
To return the item(s), simply send them in a carefully packed box to:
 
GorillaJack.com
ATTN: Returns
1665 Main St.
Winnipeg, MB, Canada
R2V 1Z1
 
Include your name, order number, phone number, the reason you are returning the item, and then let us know if you would like an in store credit (minus shipping) or an exchange. We will take care of this for you within 24 hours of the time it arrives back to us, and we will e-mail you to let you know that we received it. Of course, we can not be responsible for the amount of time that it takes for the item to be delivered back to us, or if the item is lost or broken during shipment to us.
 
If you ordered the item more than 45 days ago, you can still return the products for an in store credit, but we will charge a 25% re-stocking fee. We can take care of this for you right away!
 
If you ordered more than 6 months ago, we can not accept returns.
 

If I Do Not Get Good Results, Can I Return The Empty Bottle?

We have worked hard to create a site that will help you to make the best choices when it comes to product that work! If you believe the product that you purchased did not work for you, and you made sure to use the full bottle and follow the directions completely, we can sometimes allow you to return the product for an in store credit, minus the shipping.
 
If you have already opened, used, or partially used a product that you received from us, we can give you an in store credit towards new items in most cases. We can not refund you for opened products.
 
You can return an opened product as long as you ordered it within the last 45 days. You must return the bottle back to us. We will then give you an in store credit minus the shipping or return shipping fees. We can not accept returns or exchanges on the items that you receive resulting from this return of an opened bottle.
 
To Return An Item That Is Opened
 
To return the item(s), simply send them in a carefully packed box to:
 
GorillaJack.com
ATTN: Returns
1665 Main St.
Winnipeg, MB, Canada
R2V 1Z1
 
Include your name, order number, phone number, the reason you are returning the item, and then let us know if you would like an in store credit (minus shipping) or an exchange. We will take care of this for you within 24 hours of the time it arrives back to us, and we will e-mail you to let you know that we received it. Of course, we can not be responsible for the amount of time that it takes for the item to be delivered back to us, or if the item is lost or broken during shipment to us.
 
If you ordered the item more than 45 days ago, you can still return the products for an in store credit, but we will charge a 25% re-stocking fee. We can take care of this for you right away!
 

I Received The Wrong Product! What Do I Do?

Don't worry, we will take care of this for you in record time! If you received the wrong product, flavor, size or color, simply e-mail us at info@gorillajack.com or call us toll free at 1-866-585-JACK/1-866-585-5225. Give us your name, order number and the item that was not correct and what item you should have received. We will check into this immediately, arrange for the missing product to be returned to us, and send out the correct product right away! You will receive the correct one before you know it.
 

If I Get Sick By Taking A Product, Can I Return It?

Sometimes a product may not agree with your stomach or you may have a negative reaction. Luckily, this is extremely rare and if it does happen, it is not anything major. We will gladly give you an in-store credit or exchange for an opened item that you feel caused you discomfort. Follow the directions below for sending the product back to us.
 
To Return An Item That Is Opened
 
To return the item(s), simply send them in a carefully packed box to:
 
GorillaJack.com
ATTN: Returns
1665 Main St.
Winnipeg, MB, Canada
R2V 1Z1
 
Include your name, order number, phone number, the reason you are returning the item, and then let us know if you would like an in store credit (minus shipping) or an exchange. We will take care of this for you within 24 hours of the time it arrives back to us, and we will e-mail you to let you know that we received it. Of course, we can not be responsible for the amount of time that it takes for the item to be delivered back to us, or if the item is lost or broken during shipment to us.
 
If you ordered the item more than 45 days ago, you can still return the products for an in store credit, but we will charge a 25% re-stocking fee. We can take care of this for you right away!
 

What Do I Do If I Received A Damaged Product?

We make every effort to package the item the best we can so that it will be in perfect condition when it arrives at your door. Unfortunately, in rare cases an item may be damaged during shipment. We understand your frustration and we will do everything we can to replace the product as quickly as possible!
 
To get a replacement, simply e-mail the best idea is to immediately e-mail us at info@gorillajack.com or call us toll free at 1-866-585-JACK/1-866-585-5225 and let us know your name, order number, and the item that was damaged. We will then send out a new product immediately and also arrange for the damaged product to be returned to us. We apologize for the trouble!
 

Do You Charge A Re-Stocking Fee For Returns?

It depends on the reason for the return and the amount of time that it takes you to return it. If the item is not opened, you can return it within 90 days and there will be no re-stocking fee. If the item is opened, you can return it for an exchange or in-store credit within 45 days with no re-stocking fees. If you return your item after these dates, you will be charged a small 25% re-stocking fee. We can not accept returns from orders that were placed over 6 months ago.
 
For information about returning your item for a refund or exchange, click the appropriate link below:

How Long Do Refunds Take?

Once we have confirmed that you are getting a refund, the refund will be processed within 24 hours! If you paid by credit card, it will take up to 3 business days to show up on your credit card account. If you paid by check or money order, the refund should arrive in the mail within 7 - 14 business days. We work hard to be sure that your refunds get to you as quick as possible!