Gorilla Jack Clothing

Shipping Information

What are your shipping methods, rates and delivery times?

  CANADA
Service Cost (CAD$) Delivery Time
$0-99 (Express) $8.95 2-5 Days
Orders over $99 FREE** 2-5 Days
  MANITOBA
Pick-up FREE Winnipeg residents only!
$0-75 (Express) $5.95 1-2 Days
Orders over $75 FREE 1-2 Days
The above delivery times are the estimated amount of time it takes for your package to reach you once you have received an email confirmation that your order is shipping. Most areas in Canada will receive their order within 2-3 business days.
**FREE SHIPPING OVER $99 OFFER IS ONLY
AVAILABLE TO CANADIAN SHIPPING DESTINATIONS.
Shipments that require extra shipping charges, as levied by Canada Post, may not qualify for free shipping. Delivery times from Canada Post may be extended. This is a rare occurrence and applies to shipments of excessive weight or those arriving to extremely rural areas.

  UNITED STATES
Service Cost (CAD$) Delivery Time
USA (AIR) $14.95 10-14 Business Days**
USA (Express) $21.95 7-10 Business Days**
**NOTE: USA AIR & Express services are only available to US shipping destinations. Destinations include the United States, Guam, Marshall Islands, Micronesia, North Marianna Islands, Outlying Minor Islands, Palau, Puerto Rico, Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific & American Samoa.
 
Each US customer will receive an email confirmation (with tracking number if applicable) once their package is shipped. The above delivery times indicate the expected amount of time it would take for your package to arrive at your doorstep once you have received the email shipping notification. US Customs has the right to hold and inspect any package, this may cause your package to be delayed beyond the estimated delivery times listed above.

  INTERNATIONAL
Service Cost (CAD$) Delivery Time
INTERNATIONAL $25.95*
(base price)
Varies by destination*
*NOTE: International rates vary by destination, weight and size of the package. Some shipping destinations offer shipping services priced below the $25.95 base price.

Once your order goes into processing you will receive an email containing the various shipping options that are available to your destination. You will have the option to select from one of the shipping options or you can choose to cancel your order.
 
Your credit card will not be charged until your order is ready to be shipped.
 
INTERNATIONAL SHIPPING IS AVAILABLE TO THE FOLLOWING COUNTRIES:
Australia, Austria, Belgium, Denmark, Finland, France, Greece, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden and the United Kingdom.
 

 All packages are sent via Canada Post.

 

Will you ship any supplement to any country?

We will ship almost any product on GorillaJack.com to any country! Its impossible for us to keep up with all the regulations/laws in every country. It is your responsibility to know what is legal and what is not in your country. We will always ship discreetly for your privacy.

USA & INTERNATIONAL CUSTOMERS PLEASE NOTE: We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside of Canada. If you have any questions, we encourage you to speak with the Dept. of Homeland Security - US Border Protection or your local customs office.

Laws vary from country to country and we cannot keep up with them all. The responsibility is yours to check with your country's Customs office to see if your country allows the shipment of products you ordered (or wish to order) to your country.

We will do our best to follow the exact instructions in your order. We will ship the products that you pick to the address that you provide. We have to be truthful on the customs declaration - we cannot mark the shipment as a gift or devalue the value of the package for customs purposes. We will give you the best service and ship it very quickly at the rates that we have agreed to on our site. If for whatever reason the package is seized by Customs Officials, we will not issue you a refund unless all products are returned to us in their original condition. Most orders make it through customs fine; however, most orders that are stopped are returned to us. Also, if the package is returned to us by Customs Officials, you are still responsible for any shipping charges. You pay actual shipping charges based on the weight of the package and handling costs. Small bottles are cheaper to ship than heavy nutrition bars and protein powders.

Any duties or taxes that may apply are your responsibility.

By ordering from our site you are stating that you agree to the above paragraphs. Don't worry though, we rarely have problems with international shipments and almost all products are legal in almost all countries.


Will I be notified when my package ships?

Yes! We will send you an e-mail with your tracking number as soon as your order ships. it will give you other important information. If your order cannot ship for some reason, you will be notified within 24 hours.
 
In case you do not receive your tracking number you can contact Gorilla Jack by:
 
Email: shipping@gorillajack.com
 
Toll-Free Phone: 1-866-585-JACK / 1-866-585-5225


Do you ship to PO Boxes?

Yes, we can ship to PO boxes with no problem! You must choose the Canada post option. Be sure that your PO box address is on file with your credit card company if you pay by credit card, in order to make sure there are no delays in shipping.


When will my order ship?

Our number one goal is to make sure you receive your package in as little time as possible! To do this, we make sure to ship your order out SUPER quick. We will e-mail you a shipping confirmation when your order ships.
 
If everything is in stock, we will try to ship your order out THE SAME DAY!
 
If part of your order is in stock, we will most likely ship part of your order out at the same schedule as above.
 
If your order is on backorder, we will ship your order the day that your items come in. Don't worry, backorders are rare! If we do have a backorder, it is usually for only a few days at the most.


If something is backordered, do you partial ship for no extra charge?

For all Canadian orders, YES! Our goal has always been to get your order to you as fast as humanly possible. We pride ourselves on having almost everything in stock all the time, but some things out of our control do cause items to be backordered. If you ordered more than one item, we will ship the items that are in stock the SAME day. When the backordered item comes in, we will ship it out that same day. We do this at NO extra charge to you!
 
In some cases we may not partial the order if the package is being shipped internationally (outside of Canada) or if we know the backordered item will be in stock within 24 hours.
 
Most companies will try to save money and hold your order until it can ship complete. We know that even though you won't be happy that one item is out of stock, it is MUCH better to at least get the rest of the order on time!