SHIPPING INFORMATION

If you refuse to accept delivery of the items you have purchased, the couriers may return the items back to GORILLA JACK. In the event that this happens, you will be refunded for your order once it is received back to our facility, excluding the cost you paid for shipping as this aspect of your order was fulfilled.

We understand that you might not be home to sign or collect your parcel and a signature may not always be required for delivery. If this is the case, the couriers may leave your parcel in a safe and secure mailbox or they will simply leave a calling card. The calling card will include details of your package, which will inform you that your parcel has been returned back to your local depot, upon which you will then be able to contact them to arrange collection or to reschedule a new delivery date.

We’re really quick with processing orders to make sure that you receive them as soon as possible.

You can amend your order as much as you like before you click ‘Confirm & Pay’, but after this point, you will be unable to make any changes or amendments to your order, as our warehouse team will have already started processing and preparing your order for delivery.

Once your order is being processed, there is nothing we can do to amend the items or the shipping address which was provided. If you have entered the incorrect address, you will need to get in contact with the residence of the address you had originally provided us with, as they will be the ones to receive your package. If this address does not exist, it will simply make its way back to our facility, upon which receiving, we can then redirect your parcel to your correct address.

If you have entered any incorrect details for your order and it has already been fulfilled and processed from our facility, your order cannot be canceled after this point, as it is already well and truly on it's way to your destination. Once you receive your order, if you still require changes to be made to your order, you will need to contact us so that we may inform you with the next steps in order to return your item(s) for a replacement.

We are not liable for any losses incurred if the customer has provided any incorrect details for their order. Gorilla Jack also reserves the right to not issue a refund on orders never received due to the incorrect details being provided.

Yes, we do deliver to PO Box Addresses for Manitoba orders.

Yes! We will send you an e-mail with your tracking number as soon as your order ships. it will give you other important information. If your order cannot ship for some reason, you will be notified within 24 hours.